Frequently Asked Questions


How much to move my stuff?

To ensure that our customers receive an accurate moving quote, it is essential that you provide us with either photographs or a comprehensive list of the items to be moved. Without this information, we cannot estimate the weight, volume, and type of items that will be transported, which can result in an inaccurate quote. Our goal is to provide our customers with a transparent and reliable moving service, and furnishing us with the necessary information is the first step in achieving that objective.


How fast can I get a quote?

We understand that our customers are eager to receive a moving quote as quickly as possible, which is why we strive to provide prompt and efficient service. In most cases, we are able to provide a moving quote within 24 hours, provided that we have received sufficient information from our customers. However, the accuracy and speed of our quote is largely dependent on the amount and quality of information provided by our customers. To ensure the most accurate and speedy service, we recommend that our customers provide us with a comprehensive list of the items to be moved, including photographs where possible.


Why do I need to provide exact items to be moved?

At our company, we place great importance on providing our customers with a comprehensive and hassle-free moving experience. To ensure that your move is as seamless as possible, we require our customers to provide us with an accurate list of the items that need to be moved. This information is not only essential for planning and organizing the move, but it is also necessary for customs clearance.

Providing an accurate list of items to be moved can help to expedite the customs clearance process and prevent any delays or issues at the border. Our team of experienced professionals will work closely with you to ensure that all necessary documentation is in place, and that your belongings are cleared through customs with ease. By providing us with the necessary information, you can rest assured that your move will be efficient, stress-free, and successful.


Do you provide packing, unpacking and wrapping service?

At MySG Movers, we understand that moving interstate can be a daunting task, which is why we offer a range of additional services to make the process as stress-free as possible. Our packing, unpacking, and wrapping service is available for a fee and is designed to assist our customers with the tedious and time-consuming tasks of packing and unpacking.

Our team of experienced professionals will ensure that all items are safely and securely packed, labelled and wrapped to protect them during transit. We take great care to ensure that our customers' belongings arrive at their destination in the same condition as when they left. With our comprehensive range of services, our customers can sit back, relax, and let us take care of the rest.


Do you provide consolidated moving service (tumpang)?

At our company, we are proud to offer a comprehensive range of moving services, including consolidated moving service. Consolidated moving service is an ideal option for those looking to move internationally between Malaysia and Singapore on a budget. This service allows customers to share container space with other clients, which can significantly reduce the overall cost of their move.

By sharing space in a lorry, customers only pay for the space that their belongings occupy, rather than the entire lorry. This can be a cost-effective option for those with smaller loads or those who are flexible with their moving dates. Our team of experienced professionals will work closely with our customers to ensure that their belongings are packed securely and transported safely to their destination. With our consolidated moving service, our customers can enjoy a reliable, cost-effective, and stress-free moving experience.


Can I choose the moving date?

Consolidated moving service can be a cost-effective option for those looking to move internationally between Malaysia and Singapore. However, one thing to keep in mind is that customers may not have control over the moving date. With consolidated moving service, the moving date is determined by the service provider based on the availability of trip. As a result, it is essential that customers have some flexibility with their moving dates to ensure that they can take advantage of this cost-saving option.

While not having control over the moving date may seem like a drawback, it is important to note that the benefits of consolidated moving service often outweigh this limitation. Customers who are willing to be flexible with their moving date can enjoy significant cost savings compared to other moving options. Additionally, customers can rest assured that their belongings will be transported safely and securely to their destination, regardless of the moving date.

At our company, we understand the importance of providing our customers with transparent and reliable service. We work closely with our customers to determine the most suitable moving date based on their requirements and the availability of container space. Our team of experienced professionals will also provide our customers with updates and information throughout the moving process, so they are aware of what to expect and when to expect it.

In conclusion, while customers may not have control over the moving date with consolidated moving service, the cost savings and reliability of this service make it an excellent option for those moving internationally between Malaysia and Singapore. By choosing a service provider who is committed to providing transparent and reliable service, customers can enjoy a stress-free and successful moving experience.